Terms and Conditions
The Terms and Conditions were last updated on March 12, 2025
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Registration
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
9. Refund and Return policy
9.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.
10. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
11. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
12. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our products or services will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis;
- the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to R 5000. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
13. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
14. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
15. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of South Africa.
16. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
17. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
18. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
19. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
20. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
21. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
22. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Gebore Wenners Pty Ltd in relation to your use of this website.
23. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.
24. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of South Africa. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of South Africa. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
25. Contact information
This website is owned and operated by Gebore Wenners Pty Ltd.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: info@supa-ecart.co.za
The Colonnades Randburg Johannesburg
26. Download
You can also download our Terms and Conditions as a PDF.
Terms and Conditions
- Acceptance of Terms
SUPA-eCart shopping is an online shopping, Dropshipping platform. This website, accessible at www.supa-ecart.co.za, including related mobile sites and software applications (collectively referred to as the “Website”), is owned and operated by SUPAView TV Pty Ltd registration number 2016/206116/07 (hereinafter referred to as “SUPA-eCart or SUPA-eCart.co.za,). The following Terms and Conditions (“Terms”) govern your use of the Website, as well as the ordering, sale, and delivery of goods available through this platform.
By accessing and registering on the Website, you agree to be bound by these Terms and Conditions. If you do not agree, you must stop using the Website immediately.
1. Eligibility
You must be at least 18 years old to make purchases on our website. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
2. Account Registration
To place an order, you may need to create an account. Only registered users may order goods on the Website. To register, you must provide a unique username and password, as well as certain personal information. You are responsible for maintaining the confidentiality of your username and password, and for ensuring they are used solely for your personal use. You must notify SUPA-eCart immediately if you suspect any unauthorized use of your account. By using the Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian, who agrees to be bound by these Terms. You may not use the Website.
3. Scope of Website Usage
The following Terms and Conditions (“Terms”) govern your use of the Website, as well as the ordering, sale, and delivery of goods available through this Dropshipping platform.
The Website offers an online Dropshipping shopping platform where users can purchase a wide range of goods, including but not limited to sports equipment, home and kitchenware, electronics, beauty products, books, and pet supplies (“Goods”) and the delivery of the Goods is managed by Third Party Sellers and Resellers. The availability of goods and services on the Website may vary based on geographic location, with delivery restricted to addresses within the Republic of South Africa.
4. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we protect your personal information and is incorporated into these Terms by reference.
5. Third-Party Sellers
SUPA-eCart allows third-party sellers to list and sell goods on the Website. SUPA-eCart is a Dropshipping company and therefore acts as a facilitator for transactions between you and third-party sellers. Specific terms apply to transactions with third-party sellers and will be clearly indicated on the relevant product pages.
later stage.
6. Payment
We offer secure online payment facilities, with transactions encrypted using industry-standard encryption technology. Payment may be made via debit card, credit card, direct bank deposit, electronic funds transfer (EFT), Instant EFT, or cash on delivery, subject to availability. Detailed information on payment options can be found on the Website.
By choosing a payment method and submitting your order, you confirm that you are authorized to use the selected payment method. Should any issues arise with your payment, SUPA-eCart reserves the right to withhold delivery until the matter is resolved.
Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
Whether the Goods are for sale by SUPA-eCart or a Third Party Seller, payment may be made for Goods via the following methods (depending on its availability and/or your eligibility to use such a method) –
1.debit card; where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
2.credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
3.direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. SUPA-eCart will not accept your order if payment has not been received;
4.Instant EFT;
cash on delivery (except where any of our exclusions apply, as listed in our www.ecart.co.za/help); by selecting this option, you undertake to ensure that you have the exact cash on hand at the time of delivery.
7. Important Notice
These Terms apply to consumers under the Consumer Protection Act (CPA). Certain provisions may limit SUPA-eCart’s liability or impose obligations on you.
Certain provisions within these Terms and Conditions may:
– Limit the risk or liability of SUPA-eCart or a third party;
– Impose obligations on you to indemnify SUPA-eCart or a third party; and/or
– Serve as an acknowledgment of certain facts by you.
Please read these Terms carefully and contact SUPA-eCart for clarification if needed. Please read these Terms carefully, as they are important and may impact your rights. Should you not understand any provision, you are responsible for contacting SUPA-eCart for clarification before continuing to use the Website.
Nothing in these Terms is intended to unlawfully limit or deprive you or SUPA-eCart of any rights under the CPA.
By using this Website, you are deemed to have accepted these Terms unconditionally. If you do not agree, you must cease using the Website immediately.
8. Product Information
We strive to provide accurate and up-to-date information on our products, including descriptions, prices, and availability. However, we do not warrant that the product information on our website is always accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.
9. Order Processing and Shipping
Once an order is placed, it will be processed and shipped according to our Shipping Policy. You will receive a confirmation email with the details of your order and tracking information once your order has been dispatched.
Please note that delivery times may vary depending on your location and external factors beyond our control, such as customs delays or weather conditions.
SUPA-eCart offers delivery via courier or self-collection (where available). Delivery charges and times are subject to change, and the most up-to-date information is available during the checkout process.
Where it accepts your order, SUPA-eCart or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
You cannot hold SUPA-eCart or the Third Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a Delivery of Goods
Our obligation to deliver goods is fulfilled when the goods are delivered to the address provided by you. SUPA-eCart is not liable for any loss or unauthorized use of goods after they have been delivered.
10. Returns Policy
For details on returning products, including refunds, replacements, and repairs, please refer to our Returns Policy, which is part of these Terms.
11. Registration and Website Use
Only registered users may order goods on the Website. To register, you must provide a unique username and password, as well as certain personal information. You are responsible for maintaining the confidentiality of your username and password, and for ensuring they are used solely for your personal use. You must notify SUPA-eCart immediately if you suspect any unauthorized use of your account.
By using the Website, you confirm that you are at least 18 years old or are supervised by a legal guardian.
You may not use the Website to distribute unlawful or offensive material.
12. Stock Availability
Registered users may place orders for goods on the Website, which SUPA-eCart or the Third-Party Seller may accept or reject. An order is only considered accepted once the goods have been delivered to you, or you have been notified to collect them. Until that point, any communication indicating that your order or payment has been confirmed is not binding.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by SUPA-eCart, SUPA-eCart will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, SUPA-eCart will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
If an order is cancelled before delivery or collection, you may receive a refund in accordance with our Returns Policy.
Goods placed in a shopping basket or wish list without completing the purchase do not constitute an order and may be removed if stock becomes unavailable or prices change.
Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
In the case of Goods for sale by a Third Party Seller, SUPA-eCart relies on inventory information supplied by the relevant Third Party Seller and SUPA-eCart accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
13. Errors
SUPA-eCart strives for accuracy in all product descriptions, prices, and availability but cannot be held liable for errors, except in cases of gross negligence. In the event of a pricing error, you will be refunded any amounts paid.
SUPA-eCart shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.
14. Gift Vouchers & Coupons
Gift vouchers and promotional coupons are subject to specific terms and conditions. They cannot be exchanged for cash and must be used within the specified validity period.
15. Same day Deals and Other Discounts
Discounted goods, including Same Day Deals and other promotions, are subject to availability and may expire without notice. The terms and conditions for these promotions will be displayed on the Website.
16. Online Course
Where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled.
17. Changes to Terms and Conditions
SUPA-eCart reserves the right to amend these Terms at any time. Changes will be effective once posted on the Website. Continued use of the Website signifies acceptance of the amended Terms.
18. Electronic Communications
By using the Website or communicating with us electronically, you consent to receiving electronic communications from SUPA-eCart in accordance with our Privacy Policy.
19. Intellectual Property
All content on the Website, including text, images, trademarks, and software, is protected by intellectual property laws and is owned or licensed by SUPA-eCart.co.za or SUPAViewTV.co.za. Unauthorized use of any Website content is prohibited.
20. Disclaimer and Limitation of Liability
The use of the Website is at your own risk. SUPA-eCart.co.za and SUPAView Tv Pty Ltd makes no warranties regarding the accuracy or completeness of the Website’s content and disclaims all liability for any loss or damage resulting from your use of the Website.
21. Termination
SUPA-eCart reserves the right to terminate or suspend your access to the Website at any time, with or without notice.
22. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in accordance with South African law.
In the event of any dispute arising between you and SUPA-eCart for the Sale of goods, you agree that the Sale occurs in the Western Cape and you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng Division, Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
Nothing in this clause 22 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
23. Disclaimer
The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
Whilst SUPA-eCart takes reasonable measures to ensure that the content of the Website is accurate and complete, SUPA-eCart makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by SUPA-eCart’s representatives, SUPA-eCart shall not be bound thereby.
SUPA-eCart disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
Any views or statements made or expressed on the Website are not necessarily the views of SUPA-eCart, its directors, employees and/or agents.
24. Limitation of liability
- SUPA-eCart cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of SUPA-eCart, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our www.supa-ecart.co.za/info
- SUPA-ECART shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third party website.
- You hereby indemnify SUPA-eCart against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.
25. 12. Indemnification
You agree to indemnify, defend, and hold harmless www.supa-ecart.co.za its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the website, your violation of these Terms and Conditions, or your violation of any rights of another party.